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Read the article, and answer the following questions:
Assignment Question(s):
1. In your own words, summarize the article. (150 – 200 words) (5 marks)
2. To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and why? (150 – 200 words) (5 marks)
3. Discuss the tools needed to operate within the new environment as indicated by the author. (100 – 150 words)(5mark)
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